Giving your Clients the Power

Kevin Bett Aug 2013

We explain the reasoning behind our killer feature that allows the clients of NDT service providers access to the reporting system so that as soon as their NDT reports have been created by the technician they can be viewed regardless of location.

Clients of NDT service providers are forever asking for better integration and transparency when it comes to reporting. Most of the time the only evidence of an NDT inspection is the report, that is what the client is paying for. Any progressive NDT service provider should be working at getting their reports to their customers faster, with less errors and in the most convenient format.

Giving your clients direct access to the reporting system is beneficial in many ways:

• They don’t have to wait - immediate update of inspection results. As soon as the report is created it can be viewed by the client.
• They can see the full history - any client can see a list of all their company reports, in a search-able well organized list going back since the beginning of the inspection history.
• No more lost reports - the amount of time that can be wasted because clients may have lost or misplaced an NDT report can mount up.
• Better integration & management - a well organized information architecture that allows reports to be organized by specific work order number.

With Agile NDT Reports our customers can invite individual employees of their clients to the system. Giving them the ability to login anytime and read, print or download any NDT reports that belong to their company.

The clients of our customers have come to expect this level of service, it gives them more control and they feel much more integration. Often there is a disconnect between NDT service providers and the end clients. We feel that this approach goes some way to lessen that.

Our clients specific interface allows them to view all their company reports in a paginated list. Reports can be searched for via a powerful search function and reports can be viewed by specific work order number. Of course, clients have only access to their own company reports and can only view / download / print reports, they cannot edit any parts.

If you’re looking for complete cloud based NDT reporting solution which has email integration as standard and can help you streamline and improve your reporting processes, consider getting in touch for a free no obligation consultation.